Privacy Policy
Privacy is important to KENMEI TECHNOLOGIES S.L. This policy outlines the practices related to the processing of personal data on KENMEI TECHNOLOGIES S.L.'s websites, including the types of data collected, how it is tracked, used, and disclosed.
At KENMEI TECHNOLOGIES S.L., we understand that the privacy and security of personal data is of vital importance. Therefore, this policy explains what we do with the information and how we keep it secure. It also details where and how we collect the information, as well as the data protection rights granted to the data subject.
This policy applies to those who access and use the services on our website and to those who interact with KENMEI TECHNOLOGIES S.L. on social media (our "Services").
This policy defines our commitment to protecting personal information. We recommend reading our privacy policy before continuing to browse.
This privacy policy was last updated on May 16, 2025.
1. Identification of the Data Controller’s Corporate Entity
In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, GDPR), we inform you that the personal data obtained from the data subject, as well as any data generated in the context of activity on our website, will be processed by:
| Company name: | KENMEI TECHNOLOGIES SL |
| Company ID (CIF): | B98982622 |
| Address: | Calle Corretger 21 Bajo de Paterna 46980 (Valencia). |
| Country of residence: | Spain |
| Email: | contact@kenmei.ai |
| Phone: | +34 960 070 172 |
| Business purpose: | AI-based network automation and management solutions |
2. General Privacy Principles
KENMEI TECHNOLOGIES S.L. collects and processes personal information in accordance with the following principles:
- Data is processed fairly, lawfully, and transparently.
- Data is collected for specific, explicit, and legitimate purposes and is not processed in a manner that is incompatible with those purposes.
- Data is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
- Data is accurate and kept up to date. Inaccurate data will be rectified or deleted.
- Data is retained in an identifiable format for no longer than is necessary for the purposes for which it is processed.
- Data is processed securely using appropriate and effective technical and organizational measures to protect against unauthorized or unlawful processing and against accidental loss, destruction, or damage (“integrity and confidentiality”).
- Data is processed securely using appropriate and effective technical and organizational measures to protect against unauthorized or unlawful processing and against accidental loss, destruction, or damage (“integrity and confidentiality”).
- We are committed to the principles of data protection by design and by default.
3. How We Collect and Use Your Personal Data
- Directly from the data subject: We may collect personal data when a user submits a query through our contact forms or is assigned an access account, among other situations.
- Through cookies: We may collect information from "cookies" stored on the user’s device. Cookies are small data files stored on the hard drive or in the device's memory. For more information about our use of cookies and their purposes, please refer to our Cookie Policy.
- Logs: In the context of activity on our website, we may record certain information and store it in log files when the user interacts with our Services. This information may include Internet Protocol (IP) addresses or other device addresses or identifiers, browser type, Internet service provider, etc.
4. Situations in Which Our Website Requests Your Personal Data
- When submitting inquiries through the contact form or via our email address.
- When requesting any of the services and/or products we offer.
- When downloading content.
5. Purposes for Which We Process Your Personal Data
At KENMEI TECHNOLOGIES S.L., we process the necessary data to manage and optimize our services and business relationships with users and clients. Additionally, we use this information to send users relevant advertising related to our products and services.
Personal data is collected and processed for the following purposes:
| Data Subject Category | Purpose |
|---|---|
| Cookies | a) The Website uses technology to install files known as cookies on the user's device. Cookies are used to enhance the browsing experience, analyze user behavior, and offer personalized content. In any case, cookies may be blocked or disabled through browser settings. For more information, please refer to our Cookie Policy. |
| Web Inquiry Users | b) To respond to and manage communications or requests received via email or the contact form on the website www.kenmei.ai. |
| Content Download Users | c) To send the publications and books that the user has expressly requested via our website www.kenmei.ai d) To regularly send electronic commercial communications regarding news, publications, offers, promotions, events, and other information related to KENMEI TECHNOLOGIES S.L.'s activities. |
6. Legal Bases for Processing and Mandatory or Voluntary Nature of the Processing
The legal bases correspond to the purposes outlined in the previous section, according to the letters assigned in the table.
| Data Subject Category | Legal Basis for Data Processing |
|---|---|
| Cookies | a) The consent given when accepting cookies from KENMEI TECHNOLOGIES S.L., except for cookies that are considered technical and necessary for the optimal functioning of the website. |
| Web Inquiry Users | b) The consent requested when contacting us through the website. The data subject may withdraw their consent at any time. Withdrawal of consent will not, under any circumstances, affect the provision of other services. |
| Content Download Users | The application of pre-contractual measures based on the interest shown by the user when downloading a catalog or book from KENMEI TECHNOLOGIES S.L. If the necessary data is not provided, the requested content cannot be downloaded. i) Legitimate interest in promoting and marketing our products, justified by the existence of a contractual relationship and a reasonable expectation to receive such communications, minimal intrusion, limited data use, and a simple opt-out system included in every communication. |
7. Data Voluntarily Provided by the Data Subject
| Data Subject Category | Data Provided by the Data Subject |
|---|---|
| Cookies | a) IP address, browsing data, statistics, etc. |
| Web Inquiry Users | b) First name, last name, email address, subject, message |
| Content Download Users | c) First name, last name, email address, phone number d) First name, last name, email address |
8. Retention of Personal Data
KENMEI TECHNOLOGIES S.L. stores your personal data only for as long as it is needed for the purposes outlined in section 5, based on the legal basis for processing and in accordance with applicable law. Your personal information will be retained as long as there is a contractual and/or commercial relationship, or until you exercise your right to erasure, cancellation, and/or restriction of processing.
Once the relationship with you has ended for any of the aforementioned reasons, the data will be duly blocked and kept without being used, as long as it may be necessary for the exercise or defense of legal claims, or if any type of judicial, legal, or contractual liability may arise that requires the data to be recovered.
Data processed for direct marketing purposes will be retained indefinitely, unless and until the data subject requests its deletion.
Specifically:
| Data Subject Category | Retention Period |
|---|---|
| Cookies | a) According to the timeframes specified in the Cookie Policy |
| Web Inquiry Users | b) 3 years from the date of the last contact |
| Content Download Users | c) 3 years from the date of the last download d) Data related to commercial communications will be retained indefinitely unless the data subject requests its deletion |
9. Recipients or Third Parties to Whom We May Disclose Personal Data
9.1 Personal data may be shared for the purposes outlined in section 5 in the following cases:
| Data Recipients | Data Subject Category |
|---|---|
| Newsletter and email marketing management platform (Service provider contracted by the Organization) | - Content download users |
As a general rule, personal data may be shared for all data subject categories in the following cases:
- To comply with our legal obligations: when disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests that affect us.
- For the establishment, exercise, or defense of legal claims, or when required by judicial authorities: in certain circumstances, the disclosure of personal data may be mandatory due to a court order, subpoena, or legal request.
- In the event of a sale, merger, acquisition, or similar transactions: in the case of a merger, acquisition, sale of all or a substantial part of our assets, or any other similar transaction, personal data may be transferred as part of that transaction. In such cases, data subjects will be notified accordingly.
- For the provision of services by vendors acting on our behalf: we may occasionally enter into agreements with carefully selected third parties to assist in providing services on our website, such as:
- a) Hosting services providers, for the purpose of performing hosting and email services.
- b) IT consultancy and web design services, to provide technical support for the website's code and functionality.
5. Aggregated or Non-Identifiable Data: we may share aggregated or other non-personally identifiable information that does not identify the data subject, for the purpose of improving the user experience of our Services.
9.2 Personal Data may be shared outside the EU for the purposes outlined in section 5 in the following cases:
No international data transfers outside the European Union are carried out.
10. Security Measures Adopted for the Processing of Personal Data
KENMEI TECHNOLOGIES S.L. implements and applies appropriate technical and organizational security measures to ensure a level of protection appropriate to the risk associated with data processing.
To this end, based on an objective assessment, KENMEI TECHNOLOGIES S.L. has identified, analyzed, and evaluated the likelihood and severity of potential risks to the rights and freedoms of natural persons. As a result, suitable and effective safeguards and security measures have been implemented to eliminate or mitigate the identified risks. Specifically, appropriate technical and organizational measures are adopted to prevent the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data that is transmitted, stored, or otherwise processed.
KENMEI TECHNOLOGIES S.L. also guarantees compliance with the duty of professional secrecy and confidentiality by all its employees, contractors, and third parties who handle personal data.
11. Data Subject Rights
Users may send their requests and exercise their data protection rights in accordance with the procedures established by applicable data protection regulations.
In all our operations related to your privacy, we strive to comply with current legislation, which grants the data subject a series of rights, as outlined below:
| Your Rights | What It Means |
|---|---|
| Right to Information | You have the right to receive clear, concise, transparent, and easily understandable information about how we use your personal data and about your rights. This information is provided in section 5 of this Policy. |
| Right of Access | You have the right to access the personal data we hold about you (subject to certain limitations). |
| Requests that are clearly unfounded, excessive, or repetitive may not be fulfilled. To exercise this right, please contact us using any of the methods indicated below. | |
| Right to Rectification | You have the right to have your personal data corrected if it is inaccurate or no longer valid, or to have it completed if it is incomplete. To exercise this right, please contact us using any of the methods indicated below. If you have an account, it may be easier to make corrections directly by updating your profile. |
| Right to Erasure / Right to Be Forgotten | In certain cases, you have the right to have your personal data deleted or removed. Please note that this is not an absolute right, as we may have legal or legitimate grounds to retain your data. If you wish to request the deletion of your personal data, please contact us using any of the methods indicated below. |
| Right to Withdraw Consent at Any Time When Processing Is Based on Consent | If you have given consent for any of the specific purposes outlined in the processing activities mentioned, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on consent before its withdrawal. To find out which processing activities are based on consent, please refer to section 5 of this policy. If you wish to withdraw your consent, please contact us using any of the methods indicated below. |
| Right to Object to Processing Based on Legitimate Interests | You may object at any time to the processing of your data when it is based on the pursuit of legitimate interests. To find out which processing activities are based on legitimate interest, please refer to section 5 of this policy. If you wish to exercise this right, please contact us using any of the methods indicated below. |
| Right to File a Complaint with a Supervisory Authority | If you are not satisfied with the way your rights have been addressed or how they have been exercised, you have the right to file a complaint with a supervisory authority. For more information on this right and how to exercise it, you may contact the Spanish Data Protection Agency (AEPD): http://www.agpd.es/ Tel. +34 901 100 099 / +34 91 266 35 17. Address: C/ Jorge Juan, 6 – 28001 Madrid. |
| We encourage you to contact us first using any of the methods indicated below before filing a complaint with the relevant data protection authority. | |
| Right to Data Portability | You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller, when the processing is based on the performance of a contract or your consent and is carried out by automated means. To find out which processing activities are based on consent, please refer to section 5 of this policy. For more information, please contact us using any of the methods indicated below. |
| Right to Restriction of Processing | You have the right to request the restriction of the processing of your personal data. If you exercise this right, your data may be stored but will no longer be processed or used. This right may only be exercised under certain circumstances defined by the General Data Protection Regulation, such as: · When the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the data; · When the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of its use instead; · When the controller no longer needs the personal data for the purposes of processing, but the data subject requires it for the establishment, exercise, or defense of legal claims; · When the data subject has objected to processing pursuant to Article 21(1), pending verification of whether the legitimate grounds of the controller override those of the data subject. If you wish to exercise this right, please contact us using any of the methods indicated below. |
| Right to Disable Cookies | You may disable cookies at any time. By default, most internet browsers are set to accept cookies, but you can easily change your browser settings to disable them. Many cookies are used to improve website usability or functionality; therefore, disabling them may prevent you from fully enjoying all or part of the services provided through our website. You may also experience usability issues or problems with your session if you are logged in. |
| If you wish to limit or block all cookies set by our websites (which may prevent you from using certain parts of the site) or by any other websites/applications, you can do so via your browser settings. |
How Can You Exercise Your Data Protection Rights?
To exercise your rights, you must submit a written request to the following address: Calle Corretger 21 Bajo de Paterna 46980 (Valencia), or via email to: contact@kenmei.ai, indicating “GDPR Valencia” in the subject line. You must specify which right you wish to exercise. If you are acting through a legal or voluntary representative, you must also provide a document proving such representation along with a copy of the representative’s identification document. If you would like a template for your request, you may:
- Use the official template provided by the Spanish Data Protection Agency: https://www.aepd.es/reglamento/derechos/index.html
- Or request a template from us by emailing: contact@kenmei.ai
12. Processing of Special Categories of Personal Data and Personal Data Relating to Criminal Convictions and Offences
When completing free-text fields, it is not permitted to provide personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, nor any data concerning genetic information, biometric data intended to uniquely identify a natural person, data concerning health, or data concerning a natural person's sex life or sexual orientation, as well as personal data relating to criminal convictions and offences.
If any such information is entered into our forms or sent via email, it will be immediately deleted from our information systems and the inquiry will not be processed, as such data is neither necessary nor relevant for the purposes outlined in the processing activities of this website.
13. Links to Other Websites
We may occasionally provide links to other websites. However, these websites are not under our control, and we are therefore not responsible for any issues that may arise in connection with the use of personal data, website content, or services offered by such websites.
14. Data Quality
The user declares that the data provided, whether their own or that of third parties they represent, is true and accurate, and agrees to notify any changes or updates. The user shall be responsible for any direct or indirect damage or harm that may be caused to KENMEI TECHNOLOGIES S.L. or to any third party as a result of providing false, fraudulent, inaccurate, incomplete, or outdated personal data.
Fields marked with an asterisk (*) are strictly necessary in order to contact the user. Under no circumstances will the failure to provide data beyond what is strictly required affect the quality of the service.
15. Data Concerning Minors or Incapacitated Individuals
Use of the Service is not permitted for minors. If you are under the age of 16, you are kindly requested to refrain from using our website’s services.
KENMEI TECHNOLOGIES S.L. reserves the right to request additional information or documentation to verify the data subject’s age, taking into account the technology available.
16. Data Updates
The user is the sole source of information regarding their personal data. Therefore, in order to keep the data accurate and up to date in accordance with the principles of the GDPR, KENMEI TECHNOLOGIES S.L. requests that any changes be communicated to the address provided for exercising rights of access, rectification, erasure, or objection. This includes notifying us in the event of termination of activity with the entity the user may represent, so that we may proceed to delete or archive the data accordingly.
17. Consent for Marketing Communications
In accordance with the Spanish Law on Information Society Services (LSSI), KENMEI TECHNOLOGIES S.L. will not send commercial communications via email or any other equivalent electronic communication method unless they have been previously authorized by the recipient through the authorization mechanisms used by KENMEI TECHNOLOGIES S.L.
In the case of users with whom there is a pre-existing contractual relationship, KENMEI TECHNOLOGIES S.L. is authorized to send commercial communications regarding products or services of KENMEI TECHNOLOGIES S.L. that are similar to those initially contracted by the customer. In any case, the user may voluntarily opt out of receiving further commercial information through Customer Support channels, upon verifying their identity, or by using the unsubscribe link included in the promotional emails.
Personal data will be retained in our information systems indefinitely for the purpose of carrying out commercial communications related to the company's products and services, as long as the right to object to such communications is not exercised.
18. Social Media
By becoming a fan, follower, or similar of KENMEI TECHNOLOGIES S.L. on various social media platforms, and within the context of this processing, you should be aware that KENMEI TECHNOLOGIES S.L. can only consult or remove your data in a limited way, as it maintains a specific profile. Any correction of your data, or restriction of information or publications, must be managed through your own social media account settings. By default, you consent to the following:
a) The processing of your personal data within the environment of the respective social network, in accordance with its privacy policies.
b) KENMEI TECHNOLOGIES S.L. accessing the data included in your profile or biography; the extent of access will depend on your privacy settings on each network.
c) News related to our events or comments being published on your timeline or profile.
d) Receiving communications about our products and events.
If you wish to stop following us, you simply need to click “Unfollow”.
19. Modification of This Privacy Policy
KENMEI TECHNOLOGIES S.L. reserves the right to modify this policy in order to adapt it to future legislative or judicial developments, as well as to industry best practices, and will inform users in advance of any changes made.
The continued use of KENMEI TECHNOLOGIES S.L. by the user will constitute acceptance of this document, including any modifications or changes that may have been introduced.
For the same reasons mentioned above, KENMEI TECHNOLOGIES S.L. also reserves the right to modify or discontinue the Service, in whole or in part, with or without prior notice to the user. KENMEI TECHNOLOGIES S.L. shall not be liable to the user or to any third party for exercising its right to modify or discontinue the Service.