Layer 3 troubleshooting
The message flow of each connection, down to the step where the call setup fails, from a customer complaint to the cell and the cause.
Results
Faster troubleshooting, with days of work reduced to minutes.
Every failed connection traced down to the signalling step where it broke.
Video recap
At a glance
For
Network troubleshooting and customer care escalation teams
Replaces
Manual trace collection and message-by-message decoding
Data used
Call traces and signalling messages, configuration data and network topology
Runs on
Your cloud or on-prem, every major vendor, 2G to 5G
The problem
When a call fails, the answer is in the signalling messages. Getting there means collecting traces, decoding them vendor by vendor and reading the flow message by message.
A single complaint can take days of work across RAN, transport and core teams.
How it works
Confirm
After the fix, the agent checks the same flows again and confirms the failure no longer occurs.
Why did this customer's calls fail yesterday between 18:00 and 20:00?
The message flows of the failed calls, the step where each one failed, the cell involved and the root cause, with the fix proposed.
Frequently asked questions
Does it work from a single customer complaint?
Yes. Starting from the customer and the time window, the agent traces the connections and finds where they failed.
Which vendors and technologies does it support?
All major vendors and technologies, from 2G to 5G. Signalling from every vendor is decoded into one model before the agents work on it.
Does the platform change anything on the network by itself?
No. The agents trace, diagnose and recommend. Your engineers decide, and changes go through your own systems.
Where has it been used?
With MasOrange, where troubleshooting became 5x faster, with days of work reduced to minutes.
“O2 climbed one position in independent rankings after deploying our anomaly detection and root cause analysis engines.”
Bring the complaint nobody has closed.
One customer, one time window. We run the agents on your data and show you where the call failed and why.
